Terms & Conditions

Terms and Conditions

We aim to make every course run smoothly, but it is important that you read and understand the terms and conditions below before booking. By booking a driving course with National Intensive Ltd, you acknowledge that you have read, understood, and agree to these terms.

Definitions:

• “You” refers to the individual named on the booking form as the pupil.
• “We/Us” refers to the self-employed instructor.
• “Driving School/National Intensive” refers to the driving school responsible for booking the course, organising tests, and assigning instructors.
• “Instructor” refers to a DVSA-approved driving instructor providing the lessons.

1. Course Duration and Additional Hours (1)

Each course consists of the total hours booked, including time for the practical test and return travel. Additional hours can be arranged privately with the instructor at their local hourly rate. National Intensive ltd is not responsible for additional lessons beyond the pre-booked hours. Larger courses (20+ hours) may extend over two or more weeks. Completion within a week is not guaranteed on any course of any size.

2. Transport to Theory Test Centre (2)

Transport to the theory test centre can be provided upon request and will be included in your lesson time.

3. Eyesight Requirements (3)

All pupils must pass a legally required eyesight test (20.5m or 67ft) conducted by the instructor. Failing this test will result in the course being paused until corrective measures are taken. Booked hours with the instructor will be forfeited.

4. Practical Test Readiness (4)

Due to changes in the DVSA’s terms and conditions, for any tests booked within two weeks of the course start date, the customer acknowledges and accepts responsibility for ensuring the learner is ready by the end of the course. The driving instructor reserves the right to withhold their vehicle for the test if the learner is not sufficiently prepared. In such cases, the customer will need to provide their own vehicle or forfeit the test fee. However, the test can be rebooked at the cost of £62, from 12th May 2026 we are unable to book practical tests, you will book your own. To minimise this risk, it is recommended that an initial assessment lesson be taken at least two weeks prior to the test date to assess the learner’s current level.

The instructor may offer to use any remaining scheduled hours for additional tuition, should you wish to proceed. If you decline, those hours will be forfeited and cannot be rescheduled. If the test is still eligible for cancellation and no further hours are booked, the same conditions will apply. The instructor is not obligated to provide a cash refund for any unused hours, though they may offer to complete them as further tuition. If you decline this option, the unused hours will be forfeited, and no cash refund will be issued.

If the test is successfully cancelled with the DVSA and a refund is provided for the test fee, a refund of the fee can be arranged. This does not affect any deposit paid, which remains non-refundable.

5. Course Pricing and Test Fees (5)

The course price includes applicable test fees, which we will arrange for you. From 12th May 2026 we will no longer be offering Practical test booking service due to a change in the law.

6. Start Dates and Deposit Refunds (6)

Non-Refundable Deposits: All deposits made online are non-refundable. Upon receiving your booking, we immediately begin the process of allocating a driving instructor, which includes arranging tuition and vehicle hire for your lessons and your driving test. This is in accordance with Regulation 28 of the Consumer Contracts Regulations 2013.

Instructor Allocation and Estimated Completion Date: If we are unable to allocate a driving instructor before your estimated completion date, we will notify you. The estimated completion date provided during booking is based on the availability of tests at the time and may vary depending on your area and test centre. This date is intended as a guideline, and fluctuations in test availability may occur. If the test date is later than anticipated, please note that this reflects the earliest possible date in your area at the time of booking. Refunds will not be issued based on dissatisfaction with the test date provided.

Delays Due to Theory Test or Licence Issues: If you fail your theory test, or if there is an issue with your driving licence (such as incorrect information), this may delay the allocation of a driving instructor. Failure to update us with the correct details may also cause delays, and in such cases, we reserve the right to decline a refund of the deposit.

Partial Refunds: In cases where we are unable to allocate a driving instructor but have previously successfully booked your driving test, a partial refund may be considered. The administrative fee for booking a standard driving test (£62) is £150, which will be retained, and the remaining balance refunded. For extended driving tests, the fee retained will be £212, as the extended test fee is (£124).

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Automatic Rebooking: If we are unsuccessful in booking your preferred week as indicated on the booking form, we will automatically search for availability in the following week to complete your booking.

Non-Refundable Deposit Upon Instructor Confirmation: Once an instructor who has been allocated to your course (claims the course in our portal or makes contact with you, whichever comes first), the deposit becomes non-refundable, as the course is now considered successfully “booked in.” Please bear in mind that the instructor may not contact you straight away once they claim the course from our portal, as it is dependant on your estimated completion date or test date and they may be busy in the car, until they find time for administration.The reason deposits are non-refundable at this stage is that driving instructors are self-employed, and cancellation of the course would result in a loss of income for the instructor. Although courses can be rescheduled, this is entirely at the discretion of the instructor.

COVID-19 Flexibility: Due to the lasting impacts of Coronavirus (COVID-19), a degree of flexibility between the instructor and the pupil is expected. Courses may need to be rescheduled due to factors beyond the control of the instructor or National Intensive, such as government restrictions, test centre closures, or health concerns. In such cases, there will be no right to request a refund of the deposit if COVID-19 or its effects are the primary cause of disruption. The course can be rescheduled for a later date.

Course Cancellations

Instructor-Allocated Cancellations (Full payment courses only): If you have paid us in full and cancel after an instructor has been allocated, you may forfeit all or part of the instructor fee. For example, if more than 50% of your lessons have been completed, no refunds will be provided under any circumstances. However, if less than 50% of your lessons have been completed, a refund for the remaining instructor fee may be offered, or a new instructor can be arranged for the remaining hours at our discretion.

Non-Refundable Deposits for Services Rendered: Once the service of allocating an instructor has been provided, the deposit becomes non-refundable, as costs have been incurred in doing so. Refunds for unused driving lessons may be considered at the instructor’s discretion.

Refund Processing: Once a refund request is authorised, it will be processed promptly. You can expect to receive the refund within 5-10 working days. Any delays are solely due to the payment merchant’s processing time, and confirmation will be sent via email once the refund is initiated.

7. Course Completion and Forfeiture of Deposit (7)

Once a deposit has been received, the pupil has a maximum period of 3 months from the course start date specified on the booking form to complete the course. If we do not receive any communication from the pupil within this 3-month period—such as in cases where the pupil loses interest in completing the course—the remaining deposit and any test fees paid will be forfeited.

7.1 Delays and Price Adjustments Due to Pupil-Related Issues / Reasons beyond our control

If a course or lesson is delayed for reasons outside the reasonable control of National Intensive, this will not be treated as a cancellation by National Intensive. This includes, but is not limited to, expired licences or theory tests, pupil-requested changes, adverse weather, road closures, accidents or unexpected traffic delays.

If a course is delayed or changed, instructor rates may have increased since the original booking. Where the delay or change is caused or requested by the pupil and requires a new instructor, or the existing instructor is only available at a higher rate, the pupil will be responsible for any difference between the original and current instructor rate.

Reasonable flexibility is expected where unforeseen circumstances affect lesson times. An instructor being delayed by traffic, weather, accidents or other circumstances outside their reasonable control will not, by itself, entitle the pupil to cancel the lesson or remaining course outside the normal cancellation terms.

Where a pupil requests a change to the original booking, including the location, availability or instructor, National Intensive will make reasonable efforts to accommodate the request. However, this may cause delays while a suitable instructor is found. If the course had already been allocated before the requested change, no refund will be due solely because of any resulting delay or reallocation.

Any additional charges will be explained before the revised course proceeds. Nothing in this clause affects the pupil’s statutory rights.

8. Theory Test Expiry (8)

If your theory certificate expires before completing your course, we will book a retest at no additional charge if the course has run past your estimated completion date when you booked. Deposits remain non-refundable.

9. Cancellation of Lessons (9)

Once lessons are booked, any cancellations made less than seven (7) days in advance will result in the forfeiture of those lessons. No refunds or rescheduling will be offered for short-notice cancellations.

In the event that the instructor chooses to offer a refund for unused lessons, the amount refunded may be adjusted based on the instructor’s standard private rate, rather than the discounted block rate. This is because discounts are typically applied with the expectation that the full block of lessons will be completed.

10. Additional Hours and Missed Lessons (10)

If additional hours are booked directly with the instructor and then cancelled or missed, payment for those hours remains due to the instructor at their standard rate.

11. Breaks During Lessons (11)

Short refreshment breaks are part of the lesson time and should be expected on lessons longer than 2 hours. If you feel the break times are excessive or not enough, please consult with your driving instructor in the first instance.

12. Instructor and Vehicle Provision (12)

Your course includes vehicle hire for your practical test and return travel. Lateness or test waiting time is included in your total course hours. If you are not test ready in the driving instructors opinion, the driving instructor reserves the right to refuse the hire of the vehicle for the test at any time.

13. Role of National Intensive Ltd (13)

National Intensive Ltd operates solely as a booking and administrative agent for independent driving instructors and schools registered with us. These instructors and schools deliver intensive and semi-intensive driving courses across the UK. They are subcontracted to provide the driving instruction, while National Intensive Ltd handles the administrative processes related to the courses.

Please note that National Intensive Ltd does not directly offer or conduct any driving courses. Our role is to facilitate the arrangement of these courses on behalf of the subcontracted driving instructors or driving schools. For successful bookings, National Intensive Ltd is compensated through a commission paid by the customer.

14. Successful Booking (14)

A booking is considered successful once an ADI/PDI instructor is assigned by our company and they have made contact with you.

15. Learning Capabilities and Additional Tuition (15)

Course durations are estimates based on average learning capabilities. No guarantees can be implied by any agent acting on behalf of National intensive ltd. Extra tuition may be necessary at an additional cost before you are allowed by your driving instructor to sit your driving test. In the event that your driving instructor deems you not ready to sit the test, but you disagree, you do have the right to make alternative arrangements to attend the test. This could include using an appropriate family vehicle or hiring a dual-control vehicle from a local provider at your own expense. Providers such as Arnold Clark offer reliable and affordable vehicle hire services. Please consult the DVSA website for the exact requirements to take the test using your own vehicle if you would like to do this. 

15.1 Refusal to allow you to sit the test in an ADI vehicle

Driving instructors do reserve the right to change their mind regarding allowing you to sit the practical test in their training vehicle until the final hour of your lessons, as stress can play a large role in determining the likely outcome of your test. An appropriately trained driving instructor will be well qualified to make a decision in the best interest of the DVSA examiner’s safety, the safety of the general public and their own vehicle.

16. Practical Test Booking (16)

Prior to May 12th 2026, a practical test will only be booked once the pupil has passed their theory test and provided the theory pass number. From 12th May 2026 all learner drivers must book their own practical test 

16.1 National Intensive Ltd currently books the practical driving test on behalf of the pupil as part of certain intensive course packages, using the standard DVSA practical test fee of £62 (or the fee applicable at the time of booking). From 12th May 2026 National Intensive will no longer legally be allowed to book Practical driving tests, so the learner alone will book one.

16.2 The Driver and Vehicle Standards Agency (DVSA) policy is subject to change at any time. It is widely reported that from Spring 2026 (exact date to be confirmed by the DVSA), only the candidate (pupil) will be permitted to book their own practical driving test directly with the DVSA. Similar restrictive policies may be introduced at any time in the future.

16.3 In the event that National Intensive Ltd is no longer legally or practically able to book a practical driving test on behalf of the pupil (including, but not limited to, the implementation of the above DVSA policy change or any equivalent restriction):

• The £62 practical test fee (or the amount actually paid to the DVSA at the time of original booking) that was included in your course price will be refunded in full to the original payment method within 14 days, or credited against any outstanding balance, at our discretion.
• The pupil will become solely responsible for booking their own practical test booking directly via the official GOV.UK/DVSA booking system.
• Once the pupil has secured a new practical test date, they must provide National Intensive Ltd with the new driving test date in order to assist with allocating you to a driving instructor
• National Intensive Ltd will use reasonable endeavours to reschedule the practical driving element with a driving instructor, to align with the pupil’s new test date, subject to instructor and vehicle availability. Additional charges may apply if extra lessons or vehicle hire, or accommodation are required because of the rescheduling.

16.4 National Intensive Ltd accepts no liability for:

• Any delay or inability of the pupil to secure a suitable practical test date through the DVSA system.
• Any additional costs the pupil may incur (e.g., change fees charged by the DVSA, extra lessons, travel, or accommodation).
• Cancellation or shortfall in test availability caused by DVSA policy changes or capacity constraints.

16.5 Pupils are strongly advised to monitor official DVSA announcements and to book or re-book their practical test as early as possible once they are legally able to do so.16.6 This clause shall apply to all bookings made before, on, or after the date any such DVSA restriction comes into force.

17. Practical Test Availability (17)

Practical driving test availability is determined by the Driver and Vehicle Standards Agency (DVSA). We will make every effort to secure a local practical test for the pupil prior to the 12th May 2026, but the instructor reserves the right to select any test centre they deem suitable for the pupil’s ability. If no test slots are available on the final day of the course, any remaining hours may be reserved for a future date when a suitable test slot is found. Please note that test centres may be closed on weekends and bank holidays, and while we aim to secure a test toward the end of your course or shortly after, we cannot guarantee availability for any specific date.
In the event that a cancellation checker books an earlier test date, and your instructor is unavailable, the slot will need to be re-added to the cancellation checker, or alternative arrangements will need to be made. This could include using an appropriate family vehicle or hiring a dual-control vehicle from a local provider at your own expense. Providers such as Arnold Clark offer reliable and affordable vehicle hire services. From 12th May 2026 the pupil alone will be responsible for booking and managing their own practical test.

17.1 Examiner Illness and COVID-19 after effects on the industry
Delays in booking theory or practical tests may occur due to examiner illness or COVID-19-related ongoing disruptions. If your test is cancelled by the DVSA, we will reschedule it for the next available slot that suits both you and your instructor. Please note that refunds will not be issued in such cases.

18. Contractual Relationship (18)

The contract for the Crash Course/Intensive Course is formed directly between the pupil and the driving instructor. Therefore, any disputes or claims must be addressed with the instructor first, rather than with National Intensive Ltd. National Intensive Ltd cannot be held liable for any compensation claims from the pupil, nor for any traffic violations committed by either the pupil or the instructor. National Intensive Ltd operates solely as a booking agent and receives commission for successful course arrangements.

19. Course Deposit (19)
    

The deposit, which serves as an initial part payment for the course, is payable to National Intensive Ltd upon booking. This deposit facilitates the advance scheduling of appropriate tests, the search and reservation of a local driving instructor, and the ongoing administrative tasks associated with your course. It is important to note that the deposit does not represent the full course balance and includes a portion of the commission for the services provided by National Intensive Ltd.

20. Remaining Balance Payment (20)
    

For deposit only courses, the remaining balance for the course is to be paid directly to the subcontracted driving instructor who will conduct your lessons.

Payment Guidance for Deposit Only Courses:

• We recommend paying the instructor on the first day of your lessons
• If your instructor requests payment earlier, please do not send funds more than 7 days before your lessons, to avoid any complications.

Failure to pay the remaining balance on the first lesson or when requested prior to the lesson, will result in immediate cancellation of the course, and the deposit paid will be forfeited.

Payment Guidance for Full Payment/Finance Courses:

If you choose to pay the remaining balance to National Intensive Ltd, we will act solely as an intermediary, transferring the funds to your designated instructor for the driving course.

We will conduct the necessary checks to ensure that the instructor receives the payment only with your consent. You will receive an email notification at the appropriate time to confirm that payment can be made to your chosen driving instructor. Please ensure you confirm the first lesson & half way mark at the correct points, so we can release the payment in 2 stages which is 50% after the first lesson is complete and 50% at the halfway mark, i.e 15/30 hours completed.

21. If we cannot allocate your course (21)

For all bookings From and including 8th May 2026:

Standard 45-Day Allocation Guarantee

If we are unable to allocate a driving instructor within 45 days of your booking date, you will be entitled to a full refund of the deposit paid, less the cost of any tests, services, or other benefits already used or provided up to the date the refund is requested.

Driving Tests Scheduled Within 45 Days at the Time of Booking

Where a driving test date is provided at the time of booking and that test date falls within 45 days of the booking date, you will become eligible for a refund if we have not allocated an instructor at least 14 days before your scheduled driving test, subject to the deductions outlined above.

When the 14-Day Before Test Refund Policy Does Not Apply

The 14-day before test refund policy applies only where a qualifying driving test date was provided at the time of booking.

If no driving test date is provided at the time of booking, or if the test date provided falls more than 45 days after the booking date, and you subsequently book, reschedule, or bring forward a driving test to a date that falls within 45 days of your original booking date, this will not create an immediate entitlement to a refund.

In such circumstances, we may require the driving test date to be postponed to align with instructor availability and the allocation process.

Refund eligibility will continue to be assessed based on the information provided at the time of booking and our standard instructor allocation terms. We reserve the right to refuse refund requests where a driving test is booked, amended, or brought forward after the original booking date and this change results in insufficient time for us to reasonably allocate an instructor.

For the avoidance of doubt, customers cannot obtain refund eligibility under the 14-day before test policy by adding, changing, or bringing forward a driving test date after booking where the booking did not originally qualify for that policy.

Example costs taken off any refund include:

Theory test Booked (£35)

Driving Test Alerts provided & Swap Portal Access (£60)

Theory Revision Class group session (£34.99)

Theory Revision one-to-one class (£119.99)

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Please note our terms below for older bookings (courses arranged based on test dates.)

Old Terms for all bookings Prior to 8th May 2026: If we cannot allocate you a driving instructor 1 week before your estimated completion date, you would be entitled to a full refund. (If we have booked your driving test and you want to keep the test we have booked for you, then we may charge upto £150 as an admin fee if you wish to keep that test in place).

22. Instructor Vehicle Breakdown (22)

In the unlikely event of the instructor’s vehicle breaking down during the course, you will be offered a reschedule by the instructor at the nearest convenient date for both yourself and the instructor. Please note that any vehicle breakdowns, whilst unfortunate and rare, do not entitle you to any form of reimbursement or compensation if the driving instructor can make other arrangements for you.

22.1 Circumstances Beyond Control

Neither National Intensive Ltd nor your driving instructor shall be held liable for any losses incurred as a result of course or test cancellations due to the following circumstances: adverse weather conditions (such as snow or ice), examiner illness, examiner strikes, instructor illness, vehicle breakdowns, or unexpected product recalls affecting vehicles. In the event of any of these scenarios, your instructor will make every effort to arrange an alternative date to complete your course. The Driver and Vehicle Standards Agency (DVSA) has a procedure in place for claiming reimbursement for out-of-pocket expenses in such cases. You may be charged at the normal rate for further tuition for these unexpected issues.

22.2 Courses Placed On Hold

If you decide to place your course on hold, we hold the right to forfeit the course if we are unable to provide your course when you’re ready in the future. We will always do our best to accommodate you, but if driving instructors have retired or we no longer cover your area, then the course will be forfeited unless you can move areas. Also, if you placed your course on hold and it resumed months or years later, then you are liable for paying the current going rates that instructors charge, which is usually an increase 10-20% each year.

23. Travel and Accommodation (23)

Please do not arrange travel or accommodation until your course is confirmed with your instructor. You accept upon booking that National Intensive Ltd is not, under any circumstances, liable for any associated costs for travel associated with your driving course.

24. Time Off Work (24)

National intensive ltd or your nominated instructor are not responsible for loss of income due to time taken off work for lessons or tests.

25. Time Off Work Continued (25)

 You agree not to book any time off work until you have spoken directly with your appointed instructor and confirmed your lesson schedule. National Intensive ltd are not responsible for any loss of holiday time lost or pay, or any other work-related issues resulting from the scheduling of your lessons. You agree not to hold National Intensive Ltd liable for any loss of income or benefits arising from missed time at work.

26. Course Bookings (26)

All bookings are provisional until confirmed directly with your driving instructor. If your preferred start week is unavailable, we will automatically search for the next available start date. We will continue this process until your course is successfully allocated.

27. Illness During the Course (27)

 If you become ill and are unable to continue your course, we will attempt to reschedule your remaining lessons to a time when you are fit to proceed. However, if you cancel any lessons with less than one week’s notice, those hours may be forfeited unless your instructor decides otherwise.

14-Day Cooling–Off Period

1. Your Right to Cancel

• If you are a consumer, you have the right to cancel your booking within 14 days without providing any reason. The 14-day cooling–off period begins the day after you enter into the contract (i.e., the date your booking is confirmed). Example Booked 1st January, cooling off period expires midnight 15th January.

2. How to Cancel

To exercise your right to cancel, you must notify us of your decision in writing (for example, by email). Please include your full name, booking reference, and contact details to help us process your request promptly. Email: office@nationalintensive.com

3. Exceptions and Limitations

Your right to cancel does not apply in the following circumstances:

• Where costs have already been incurred on your behalf, such as test bookings that cannot be cancelled due to the DVSA’s minimum cancellation period, or any tests taken within the cooling–off period. In such cases, we reserve the right to issue a partial refund, deducting reasonable costs or losses already incurred.

Course Information:

1. All courses are conducted on a one-to-one basis with a DVSA-registered, self-employed instructor.
2. We do not offer shared courses (e.g., two pupils in the car at the same time).
3. While we will make every effort to secure a test date, no guarantees can be made regarding availability, especially if your theory certificate is nearing expiration (valid for two years from the date of passing your theory test). If a test cannot be scheduled at the end of the course, we will arrange an alternative date and time in agreement with both the pupil and the instructor. Refunds are not applicable in this situation. If the DVSA cancels a test for any reason, we are not liable for the test fee or any lost lesson time. Additional lessons may need to be purchased for a retest, though you may be eligible for partial reimbursement from the DVSA under certain circumstances.
4. Although every effort will be made to ensure you are test-ready, if the instructor believes your driving is below the required standard, they reserve the right to prevent you from taking the test for the safety of all involved. No refund of deposit or lesson fees will be issued under these circumstances.
5. All instructors are DVSA-approved. 
6. We will try to accommodate specific instructor requests based on gender or religion, but this cannot be guaranteed and may require flexibility or travel on your part. Requests based on ethnicity or other discriminatory grounds will not be accepted. If you request a change of location for your course, price adjustments may apply depending on the new area’s rates. If there is a difference in the deposit amount, we will invoice the additional cost. Please note, if the new area’s deposit is lower, we cannot refund the difference due to costs already incurred.
7. The instructor’s car is fully insured with comprehensive coverage. You may request insurance documentation from your instructor at any time. National Intensive Ltd is not responsible for any insurance-related disputes; these are solely between you and the instructor. In the event of an accident, the instructor is responsible for insurance costs unless the damage is intentional, in which case the instructor will assess the situation at their discretion.
8. Special offers and course prices are subject to change without notice and at the company’s discretion.
9. Gift vouchers issued by National Intensive Ltd are valid for six months from the date of issue. Vouchers are non-transferable and must be used by the named recipient(s).
10. If payment is made to an instructor for a course but the pupil does not complete it, the remaining hours are valid for one month, at the instructor’s discretion, if rescheduling is needed. After one month, the unused lessons and test fees will be forfeited without refund.
11. After passing your practical test, unused lesson hours may be refunded at the instructor’s discretion. Any refund will be based on the standard hourly rate for the hours already used.
12. If a driving instructor is allocated outside of your local area, we will cover the travel costs for the pre-booked lessons only. Should you require additional lessons beyond the original booking, you will be responsible for your own travel expenses.
13. We offer home pickup and drop-off services in most areas. However, if you reside in a congestion zone (e.g., parts of London), some instructors may not offer this service due to additional charges. In such cases, we may offer to compensate the instructor or provide a partial refund if you meet the instructor outside the congestion zone.
14. Driving Test SMS Alert Refund Policy
    The cost of adding the SMS Alert & swapping Service to your course is £60.f you do not receive any SMS alerts within 8 weeks of being added to the alert system, you may request to cancel this element of the service. Upon approval, we will provide a refund of the £60 SMS Alert Service fee. This guarantee applies only to the SMS Alert Service and does not affect any other fees paid for your course or related services.
15. If you book a 1-2-1 theory Zoom training session, it can be rescheduled once with the tutor. Beyond that, the session will be forfeited due to the tutor’s time commitment.

Your Obligations:

1. You must meet the DVSA’s driving test eyesight requirements, including reading a number plate from a distance of 20.5m (67ft).
2. You must satisfy the DVSA’s residency and eligibility requirements.
3. You are responsible for correctly filling out the booking form so that we can fulfil our administrative duties.
4. You must inform us before booking of any physical or mental health conditions that may affect your ability to perform under the potentially stressful conditions of an intensive driving course.
5. You must agree upon and confirm the full course hours with your instructor during the initial phone call. If the hours are unsatisfactory, please inform us immediately so we can discuss alternatives or arrange a different instructor. Once the course has begun, if scheduling conflicts arise, we cannot guarantee a course transfer to another instructor.
6. You should only book time off work or make travel/accommodation arrangements after your lesson schedule is fully confirmed with your instructor.
7. You must arrive on time for all lessons. If you are late, you will lose time, and neither the instructor nor the school is obliged to make up for the lost time. Instructors will wait a short time at the agreed meeting point, but if you do not make contact, the lesson will be considered forfeited.
8. You must attend all scheduled theory and practical tests. Failure to attend without informing us or allowing enough notice to reschedule, bearing in mind our office opening times, will result in the loss of the test fee, and you will need to pay for a new booking. 
9. If you book your own test, we require at least four weeks’ notice to ensure an instructor’s availability. If there is no availability, we may ask you to reschedule the test or utilise our Community test swapping service (+£60 from 12/05/2026). If you move your test to an earlier date without giving us four weeks’ notice, we may be unable to allocate an instructor. We advise you not to reschedule the test after booking with us unless the swapping service is included in your course and your assigned instructor has confirmed their availability for any swaps you may attempt to make.
10. Upon passing your theory test, you will book your own practical driving test and inform us at your earliest convenience in order that we can provide you with a driving instructor to teach you prior to your test date.
11. You must not be under the influence of alcohol or drugs at any time during the course. If there is any suspicion of substance use, the course will be terminated, and all fees will be forfeited. Also, it is prohibited to drive illegally without correct supervision from a driving instructor or a supervisor.
12. If you wish to take private tuition away from the course with a family member or friend, the qualfiied driver teaching you has to meet the following requirements:
    • Is over 21 years old
    • Has a full driving licence for at least three years
    • Has a license to drive the type of vehicle you’re learning in
13. Professional and respectful behaviour is required at all times. Abusive behaviour or a demeanour that is not befitting of a professional learning environment in the presence of your driving instructor will result in immediate course termination, with no refund.
14. All contracts are governed by the laws of England, Scotland, and Wales.
15. On the day of your driving test, you (the pupil) must take your photocard driving licence with you. If you only have an old-style paper licence, you must take your signed driving licence and a valid passport.

Privacy Policy

For details regarding our GDPR privacy practices, please click the following link HERE.

Important Information for Theory Test Participants

If you are taking a theory test during your driving course, please be aware of the additional terms and conditions provided by the DVSA website related to your theory test bookings.

Third-Party Recommendations

By ticking the box on the booking form to indicate that you are happy to be contacted by recommended partners, you consent to the sharing of your data with third-party companies, who may reach out to you in the future.

Driving Test – Rescheduling Policy

To reschedule your driving test without incurring a fee, you must notify us at least 10 clear working days before your scheduled test date.

Driving Test – Cancellation Policy

If you need to cancel your driving test, please ensure you notify us at least 10 clear working days before your test date to avoid losing your fee.

Theory Test – Rescheduling Policy

To reschedule your theory test without incurring a fee, you must notify us at least three clear working days before your scheduled test date. For example, if your test is booked for a Friday, you must inform us by the previous Monday.

Theory Test – Cancellation Policy

If you need to cancel your theory test, please ensure you notify us at least three clear working days before your test date to avoid losing your fee. For instance, to cancel a test scheduled for a Friday, you must inform us by the previous Monday.

Theory Test Booking Terms and Conditions

General Rules

• Arrive at the test centre 15 minutes prior to your appointment for check-in.
• All test centres are monitored both audio and visually to ensure quality and security.
• Personal items are not permitted in the testing room and must be stored in a locker. Prohibited items include, but are not limited to: mobile phones, earpieces/earphones, laptops, PDAs, pagers, handbags, purses, wallets, hats, bags, coats, books, revision notes, dictionaries, notepaper, pens, watches, food, and drink.
• If any of these prohibited items are found in the testing room, your test will be terminated, and you will be asked to leave the premises, resulting in the loss of your test fee.

Issues, Refunds, and Complaints Policy

We take all complaints regarding our services seriously, as we strive to deliver excellent service at all times. If you wish to file a complaint, please utilise the link provided below, ensuring you include as much detail as possible. We aim to investigate complaints promptly, responding within 7 days. Simpler matters should be resolved within 48 to 72 hours.

If a refund request is approved, you can expect to see the funds reflected in your account within 5 to 10 business days, depending on your bank. Please note that refunds will not be issued for courses booked more than three months prior if we can allocate instructors according to our Terms and Conditions (see number 7).

For our complaints and refunds form, please click HERE.

Important Note: We will only communicate with the customer enrolled in the course, unless a nomination email is sent from the address listed on the booking form, designating a representative to address the complaint.

If you wish to escalate your complaint through a third party, we will do our best to accommodate this, but please be aware that our approach to resolving complaints may remain consistent.

Thank you for your understanding.

Company Information:

National Intensive Ltd
Office 275,
Peel House,
30 The Downs,
Altrincham,
England,
WA14 2PX

Company Number: 08903415
VAT Number: 180506522